State Farm® Insurance Agent Michael Fernland

"If I could give 10 stars to Gillian, I would. What a pleasure to speak to such a personable and helpful agent. She was patient and very informative. Made my day!"

"Yes my agent Caledonia I was absolutely amazing very polite took my payment I'm in the hospital and explained a lot of things to me and my premium also went down she was lovely and I think she needs a kudos she deserves one thank you kindly"

"I have updated my review to reflect my continued interactions with this agency and its broker. My initial interaction was with Caldonia Hart, who contacted me to sell an insurance policy. The call lasted over 30 minutes and she repeatedly failed to record the VIN numbers for the vehicles being insured, requiring me to stop multiple times to retrieve the same information while I was actively managing contractors at a newly purchased property. The lack of organization and attention to detail was apparent from the beginning. Toward the end of the call, I advised her that I needed to get off the phone. Despite this, she continued discussing a form that allegedly needed to be signed. According to later conversations with the broker, this form was critically important. However, I never received it. More than a month later, Ms. Hart contacted me again and aggressively stated that I had failed to sign the form. Rather than attempting to resolve the issue professionally, the conversation focused almost entirely on blaming me for not completing paperwork that had never actually been provided. I was instructed to ignore any bill that arrived while the issue was supposedly being resolved. Shortly afterward, I received a bill anyway. I then contacted Mr. Ferland directly. Unfortunately, the interaction was even worse. Rather than listening to the concerns being raised, he immediately defaulted to defending the agency and shifting responsibility onto the customer. He repeatedly insisted his staff had done nothing wrong despite being unable to verify that the required form had ever actually been sent. To his credit, Mr. Ferland eventually admitted that neither he nor the agency could confirm the form had been delivered through their system. He acknowledged he could not verify the email transmission and could not identify where the agent had sent the document. Despite this, he remained adamant that the agency bore no responsibility for the situation. Several weeks later, Mr. Ferland contacted me again to revisit the matter. During this conversation, he appeared to reference highly detailed statements from prior calls that sounded less like summarized notes and more like verbatim transcripts, which raised concerns regarding whether conversations were being recorded or transcribed without disclosure. The most revealing part of the conversation was hearing Mr. Ferland proudly point to a generic reminder email sent by State Farm corporate as proof of proper follow up. This completely missed the actual issue: the agency itself failed to ensure the required form was delivered, signed, or properly followed up on before threatening cancellation over additional billing. At one point, Mr. Ferland openly stated that his agents are “too busy” to follow up extensively with customers. That statement alone summarized the experience perfectly. The agency appears highly focused on acquiring business but significantly less interested in servicing clients once the sale is complete. Ultimately, Mr. Ferland told me the purpose of his final call was to get me to admit “1% responsibility” for the situation. Considering the agency could not verify the form had ever been sent in the first place, the request was difficult to take seriously. This entire experience reflected poor communication, weak operational oversight, inadequate follow up, and an unwillingness to accept accountability. Rather than resolving legitimate customer concerns, Mr. Ferland consistently appeared more focused on defending the agency and minimizing obvious service failures. Good agencies solve problems. Poor agencies argue about them. Unfortunately, this experience was firmly the latter."

"Gillian was a pleasure to do business with .She was polite,knowledgeable, and very professional to deal with.I highly recommend doing business with with her."

"Gillian was so helpful with setting me up with the coverage I wanted and educated me on coverages to allow me to decide if we wanted it on our policy. She was patient, pleasant, friendly and professional. I’m very happy with the outcome of working with her. I highly recommend her."

"Big Shoutout to Johnny! Not only did he help me find better coverage, but he also saved me a significant amount on both of our policies. He was quick to resond to all my questions and made sure I was taken care of!"

"Gillian was great!!!! Super friendly and gets the job done"

"Great person Gillian is easy to work with 10/10 recommend"

"Gillian was very helpful in finding me the best prices for my options. I understood that bundleing auto, homeowners & life would be a better option for more discounts as she explained but I've had my policy's for many year's & didn't want to bundle at this time. I went with auto & I'm saving $$$ every month with better coverage!!"

"My Insurance lady Gillian is amazing I'd recommend her to anyone. For at least 20 years I've thought about Insurance and life insurance sales people the same just out for your money and when you need help you have tons of hoops to jump. Just a few phone calls with this amazing person changed that I now have full coverage policy on my car and life insurance cheaper than what I was paying for with my last insurance company only having the bare minimum State required so no full coverage or life insurance or free towing assistance. I now have even more peace of mind that if anything were to happen to me that my two beautiful kids will be taken care of. Thank you Gillian and State farm for everything"

"Gillian Sprague was great she helped get great deals on renters."

"Gillian was amazing to work with and extremely knowledgeable. She is a great asset to State Farm. I have already given referrals to others who have signed up because of the professionalism of Gillian."

"Very informative and helpful, a really good experience"

"We had a very positive experience at the Fernland State Farm Insurance Agency, working with Johnny Diaz. He was knowledgeable, professional and responsive."

"I so appreciate the excellent service from Johnny Diaz, our agent at State Farm. Johnny is knowledgeable regarding the various options of insurance, friendly as he treats us like family members, and possesses great listening skills1 He also takes the initiative in regards to communicating new insurance offers. Ron R Fort Myers, FL"

"Michael from State Farm reached out to me while I was still with my current insurance, and I’m glad he did because I wasn’t paying attention and didn’t realize my rate with the other company had gone up a second time. He was patient, explained everything clearly, and never pressured me. I had to postpone getting started a couple times on my end, and he was still kind and professional the whole time. I really appreciate his help and would recommend working with him."

"Great experience with Michael and his team. Just a quick note to say thank you for everything! You made the insurance process so much easier, and I really appreciated your patience and guidance along the way."

"Service was so professional and calm ."

"Insurance isn't the same! Mike and his tem took the time to walk me through the policy and helped me understand before I decided to purchase the plans I went with, answering all my questions. Believe me, I had many questions to ask! They know their policies!"

"Auto"

"Johnny Diaz at State Farm provided outstanding service! I called to switch my car insurance from Colorado to Florida, and he handled everything seamlessly—in under 20 minutes! Not only was the process quick and painless, but he also saved me $100 every six months on my premium. Johnny was professional, friendly, and made the whole experience stress-free. Highly recommend working with him for any insurance needs."

"Johnny was an extremely helpful and easy to work with - thank you !!!"

"Haley helped me get a great price for a policy that fit all of my needs. She took the time to make sure everything was done quickly but efficiently. Glad I switched, thank you Haley & State Farm!"

"Haley was so helpful!!!"

"Gillian Sprague was a delight to work with! It doesn’t feel like you are singing your life away like most places. 10/10 Highly Recommend"